https://www.brunovelloso.de/bbva daily 0.75 2017-09-28 https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280149005-M4JCG6X5H8YUK5VR69V6/COMPASS_Interface_05.jpg ATM redesign - BBVA Compass https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280149005-M4JCG6X5H8YUK5VR69V6/COMPASS_Interface_05.jpg ATM redesign - BBVA Compass https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280141166-0DQOK1HSA3X8DRZCGSVV/COMPASS_Interface_01.jpg ATM redesign - BBVA Compass Prototyping and testing was essential to make sure the design was being displayed correctly and users could interact with it despite of old hardware set-up. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280142749-GNGH3GK8I8Y7H0ZHO1B7/COMPASS_Interface_04.jpg ATM redesign - BBVA Compass - Prototyping When designing for their old ATM hardware, we tested that graphics were not being properly displayed. I took one ATM apart and saw that the screen model didn’t use a 8 bits per channel colour depth and we had to run specific filters to dither our visual components to be able to match the displays colour depth and assure consistency throughout their ATM fleet. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280138644-RH6JHHCEEC7MZ5ZUBKLK/COMPASS_Interface_02.jpg ATM redesign - BBVA Compass https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280140413-D2LTAL5WDP6QPNFRE02V/COMPASS_Interface_03.jpg ATM redesign - BBVA Compass https://www.brunovelloso.de/cap1comp daily 0.75 2019-07-07 https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499616764837-NLQGHBDJUQ40YJW9KK1R/Thumb.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614114065-NT8V75U6B6IF9AG2OT57/complaints01.jpg Capital One Complaints - Sketch: scoping the project Framing the problem from the user's perspective and keep the team focused on a user centred approach. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614137915-G5Z6M0G4RQTILU8J25R4/complaintsteam.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500022504919-XM2PWMMAF4LHUNCK6VSH/projectsetup1.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500023598458-XJRAW53L0OPTLULPJS7N/projectsetupN1.png Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500023598483-B9GGCXTN3DLC9OXUQRVU/projectsetupN2.png Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500023598772-19I8K9CWN3ZUXMHODU56/projectsetupN3.png Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500023598885-6EI96LFEW7ODZ88HSXC5/projectsetupN4.png Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500022489662-K46QAUY22TA47BS506Y1/complaints08.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1562505522459-EN3Z82OM53BKQKJ34Q0F/complaints07.jpg Capital One Complaints - User journey template in use I have created a set of tools to aid in design development. One of them is this user journey template that was used on a series of workshops. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499615285546-JHK84YJ68YUBXT4AS2CR/complaints16.jp%3AVolumes%3AMy+Passport%3AProjects%3AC1%3Awebsiteready%3Acomplaints%3Acomplaints16.jpgg.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614137593-9W0IOAJ540LET0U7MWL0/complaints14.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614137601-P3EQL8OQ62NZIND59T6P/complaints15.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614136180-NTTGKT7C95Z836NFK2F2/complaints09.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499860598781-AAUIKHH69VQVKGE4DG03/complaints12.jpg Capital One Complaints - Complaints blueprint The image has been blurred out due to confidentiality information. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614131786-DDBSMF4EBOOS41I83E6R/complaints02.jpg Capital One Complaints - Complaints flow early sketches Low fidelity sketches to reduce ambiguity and visualise possible solutions to be discussed with product and engineering. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614131782-5MX0QPYK10BQF5J3JL85/complaints03.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614133099-RWDKDV6QII7OOEDXHHEY/complaints04.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614136334-Y3LZFAB7E0ZX83WQMJ3C/complaints10.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499614136565-1JBGSQVFJYJSFQXCH2P8/complaints11.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500020729527-XMNG659XZVAFFZXE6G1I/complaints17.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500020729177-3GYIV3WTHEXSI3PW00PR/complaints18.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500020730411-4AWTR82NZR0D2DVEQ9ST/complaints20.jpg Capital One Complaints https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499616329267-FNFMFR0NSZDWPL62Q9R3/complaints21.jpg Capital One Complaints https://www.brunovelloso.de/nacht daily 0.75 2017-07-11 https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499290086785-EELN7962TTWVCFWAP30M/141106_gravity_Page_05_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499281985193-4FF7OYRLTF4YP2PXSAKA/141106_gravity_Page_01_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797063701-X37GXSIVDILTMLMX28AL/141106_gravity_Page_02_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797095216-PE35WCPS2Z63K5RFK5F6/141106_gravity_Page_03_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797108739-1ZXS203KXYL560LRBMAO/141106_gravity_Page_04_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797124544-9BPQSD67AHC729UU7HHF/141106_gravity_Page_05_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797146464-MACQNDJMQBPLRQ556RF2/141106_gravity_Page_06_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797164116-R7MEDER21LV1FGP9JTMT/141106_gravity_Page_08_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797182365-XKG2LHX0YXUNFW167G89/141106_gravity_Page_10_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797227281-CI9DW6HL0W7MQWY6ZOCR/141106_gravity_Page_12_Image_0001.png OLPC Redesign https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499797243432-DVPDVOEK60P7PZHEF3CW/141106_gravity_Page_13_Image_0001.png OLPC Redesign https://www.brunovelloso.de/atmwn daily 0.75 2017-07-05 https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499607097725-2VJBXP4ZEWWS13S5G5PA/Mercury_04.jpg ATM Design - Wincor Nixdorf https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280045322-J6ML8H6CH7OLJXHY60W3/Mercury_01.jpg ATM Design - Wincor Nixdorf https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280045460-T4ZEBLK69F0FJ7O8XCZG/Mercury_02_B.jpg ATM Design - Wincor Nixdorf https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280046535-WCO3HSDOQHY1SOG1PKCW/Mercury_06.jpg ATM Design - Wincor Nixdorf https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499280046162-BDXR8BM3XB5DER4Y5BBG/Mercury_thumb.jpg ATM Design - Wincor Nixdorf https://www.brunovelloso.de/mercedes daily 0.75 2017-07-09 https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499628130140-FGW8XMTWC87FQET9JD18/mercedes4.jpg Mercedes-Benz https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499284290013-GBOTLSZ3Q6R17VDY8W46/01_222.png Mercedes-Benz https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499628151226-8KGQ0HR4FGB5QBXSVNWH/mercedes3.jpg Mercedes-Benz https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499284288159-P1O193KSZ8O2H4BSXJLV/07.png Mercedes-Benz https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499284289630-OMSAT1EF5E5UZY8GVGTG/b_020_02.png Mercedes-Benz https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499284290952-DKH32IUTDBZJ3L32SWAH/b_020_03.png Mercedes-Benz https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499284290729-FW4X7KQVLX0M559X6KA1/b_020_04.png Mercedes-Benz https://www.brunovelloso.de/b2bcomm daily 0.75 2017-09-28 https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500052465566-PMKS1VXP54TB3P6PBL71/VOITHStrategy.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500029663687-F3Z9572JPVLEM9XQSZ53/B2BLogo.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028969170-5W1XXS2KI2XPOE8KPY20/wordcloud.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500029543528-XMYN4UWVAIAIZINWWM5T/VOITHGRAPH.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028468630-PDQ6FYHHSSABTXDXFFRG/VOITH_channels.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500029975459-5FMDYDUASYE37H31K51K/VOITH_examples.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500029271917-DCDAD4FFRQAH2EYUJ36E/VOITH_decisionaudit.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500032979235-9EC7WFSCI6ZAJE57GBWN/VOITHProductionProcess.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500030558921-M63GBBTG64R7WOWQEAYA/VOITHStrategy.png Digital communication strategy - Roadmap for strategy projects One of the outcomes of this project was the definition of a roadmap for several updates on their existing communication channels as well as the introduction of digital channels. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028837982-D68X5EJ20QDC7LM7VCAA/VOITH_1_Personas.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500031280565-YMC7R6G214FB0G8FNQFU/VOITHPersonasdetail.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028468585-1RTYOU9JWHY0MSC0KFYE/VOITH_wire1.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028468811-SHY7TJCO1X0NHMFZFK77/VOITH_wire2.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028468855-9LSYAXHQT4S20200ZNTP/VOITH_wire3.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028469111-SMF9BWNL2J1QGY8U5LW8/VOITH_wire4.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028469035-IU1ET4TTU9BIUX3WE6HN/VOITH_wire5.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500033444199-VO7NI5R2N6I5QNHEQBMQ/VOITHmatrix1.png Digital communication strategy - First Communication Matrix exploration Prototype built using Keynote (!) to test very quickly with associates if the concept of a Communication Matrix would add any value and gather their feedback before moving on. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499282803508-WVA1MNVV0N4DGW0Q1LQS/COMMMAtrix.jpg Digital communication strategy - Communication Matrix Example of a wireframe to test the concept with associates. https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028469264-N5HAK7FDDP157YB4FWXC/VOITH_wire6.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028469384-11VSQ0IOO2IW14WR9B7A/VOITH_wire7.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500028469463-008DUB5ROTZ2DOW1H2Z2/VOITH_wire8.png Digital communication strategy https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1500032281841-99I2L07P55AG2MAAUVXY/VOITHicons.png Digital communication strategy https://www.brunovelloso.de/welcome daily 1.0 2026-10-16 https://www.brunovelloso.de/how-i-work daily 0.75 2026-10-16 https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/41e0db25-fc22-489f-b818-576445541931/Screenshot+2026-10-16+at+14.21.49.png How I work https://images.squarespace-cdn.com/content/v1/595a6ec5b8a79b2bc463f418/1499278532713-0PCT4XMF73YYWTA278VF/Bruno_big_02.jpg How I work https://www.brunovelloso.de/contact daily 0.75 2026-10-16